(4) Problem Solving: identifying complex IT and business process problem areas and providing comprehensive solutions. (3) Oral Communication: leading, influencing and persuading employees and managers to accept and implement findings and recommendations (2) Customer Service: assessing the needs of IT stakeholders (1) Attention to Detail: developing parameters for complex agency enterprise architectures You must have IT-related experience demonstrating each of the following four competencies: Qualifications: Applicants must demonstrate that they meet the Basic Requirements AND Minimum Qualification/Specialized Experience requirements as noted below. View common definitions of terms found in this announcement.